Terms & Conditions

This website is operated by Amic Trading (Pty) Ltd t/a Toys R Us/Babies R Us (“Babies R Us”). By browsing our website, you as the customer acknowledges that you have read and understood these Terms & Conditions and agree to be bound by them.


While all reasonable precautions are taken by Babies R Us to provide the most accurate information on our website, in the event that we identify any inadvertent and obvious error(s) in the price, product or service description, images, availability and any other relevant related content, Babies R Us will not be obliged to provide you with the affected product(s) via our online store. 

Babies R Us will make every effort to contact and alert the customer of such an error. In such circumstances the customer will be entitled to cancel the purchase and Babies R Us will provide the customer with a full refund for the amount paid once verified.

Furthermore, while we appreciate that the Babies R Us website may be used as a source of research and information regarding the listed products and pricing before attending one of our many physical stores to purchase the desired goods, please note that the pricing, description and availability on the Babies R Us website does not constitute an offer by any of our physical Toys R Us & Babies R Us stores. As such, our physical stores will not be obligated to honour such online pricing where it conflicts with our physical store pricing where it is determined to be, in our sole discretion, to be an unintentional and obvious error.

We therefore recommend that all customers confirm the pricing and availability with the respective store prior to visiting the store to make their purchase.



Our customers are welcome to browse or use our website for their own personal shopping and information purposes only. No other use is permitted without our prior written consent. The unauthorised use, copying, reproduction, variation, modification or distribution of the content of this website, the uploading of any unlawful, damaging information, viral software or the creation of any links to our website from any other site whatsoever is strictly prohibited.

We reserve the right to suspend our website or any part thereof, or terminate your account at any time if we, in our sole discretion, determine that you are not using the website in compliance with these  Terms & Conditions and/or if we believe the information provided by you is untrue, inaccurate or incomplete.



Customers who are not resident in the Republic of South Africa are welcome to use our website in accordance with these Terms & Conditions and to make online purchases provided that their delivery address is within the borders of the Republic of South Africa.



In order to keep customers informed of our offerings, Babies R Us will store our customers’ personal information on a central computer database and will use this information at sole our discretion in order to:

  • Share customers’ personal information with third parties who have a strategic marketing relationship with Babies R Us.
  • Send customers printed and electronic marketing material to inform them of special offers and products that may be of interest.
  • Send customers marketing material from third parties who have a strategic marketing relationship with Babies R Us.

By purchasing from our website our customers consent to:

  • His/her personal information (as defined in the Protection of Personal Information Act 4 of 2013) being processed by Toys R Us & Babies R Us within Toys R Us & Babies R Us database.
  • His/her personal information being shared with third parties who have a strategic marketing relationship with Babies R Us.
  • Receiving information which may include printed periodic statements.
  • Receiving printed and electronic marketing material to inform them of special offers and products that may be of interest.
  • Receiving marketing material from third parties who have a strategic marketing relationship with Babies R Us. The information provided to Babies R Us by our customers is processed and recorded in the Babies R Us’ customer database.

Each customer has the right, in accordance with the relevant legislation to:

  • Obtain access to his/her personal information held by Babies R Us.
  • To request the correction, destruction or deletion of their personal information held by Babies R Us.
  • To object to the processing of his/her personal information.

It furthermore remains the Customers’ responsibility to inform Babies R Us of any changes to their personal information.



We are entitled to use or disclose your personal information if such use or disclosure is required in order to comply with any applicable law, subpoena, Order of Court or legal process served on us, or to protect and defend our rights or property. 

In the event of a fraudulent online payment, Babies R Us is entitled to disclose relevant personal information for criminal investigation purposes or in line with any other legal obligation for disclosure of the personal information which may be required of it.

Whilst we will do all things reasonably necessary to protect your right of privacy, we cannot guarantee or accept any liability whatsoever for unauthorised or unlawful disclosures of your personal information, whilst in our possession, made by third parties who are not subject to our control, unless such disclosure is as a result of our gross negligence.

If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than Babies R Us, Babies R Us shall not be liable for any loss or damage, howsoever arising, suffered by you as a result of the disclosure of such information to the third party.



All reasonable steps are taken to ensure that the information on our website is accurate and up-to-date. We do not, however, warrant that the content and/or information displayed on our website is always accurate, complete and/or current.

Any comments uploaded by users or any authorised experts are their opinions alone and do not necessarily represent our values, views, opinions, or beliefs.



Any comments uploaded by customers or any authorised experts are their opinions alone and do not necessarily represent the views, opinions, beliefs or values of Babies R Us. By uploading their review / rating, the customer consents to having their name and comment displayed on the website in relation to the product that the customer has reviewed / rated and may be published by Babies R Us in relation to the specified product.

Should you use the rating and review platform to display and spread any hate speech, vulgarity or any other response that is deemed to be harmful at the sole discretion of Babies R Us, the offending review/ remark will be removed from our website without any notice to the customer responsible for its creation, and may result in the customer’s account being suspended and will further be unable to fully use our website.

Furthermore, should Babies R Us suffer any harm as a result of the comments of the user, we reserve the right to prosecute our claim for damages against the customer personally for the harm and / or loss (be it direct, indirect or consequential) sustained by us as a result of any action or omission of the user.



All material on www.babiesrus.co.za (editorial and audio-visual) is protected by copyright. All of the website’s intellectual property rights are specifically reserved. All rights, including but not limited to, copyright, trademark and other intellectual property rights embodied in any logos, text, images, video, audio or other material on this website are owned by or licensed to us. Any unauthorised use, reproduction, modification and/or distribution of the content of this website is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.



At times there may be external hyperlinks which may appear on our website. We do not necessarily have a relationship with any third party who is linked to our web site, nor does a link signify our endorsement of the third party, its products and/or services. Your reliance on any information contained in such third-party material is entirely at your own risk.



Our customers are required to register and create an account or sign in with us before placing their order online. Please click on “Register” to complete the registration form.

Registration and/or use of our online shopping website constitutes your acceptance and agreement to be bound by these Terms & Conditions. To register, you will be required to provide us with certain information including personal details, including an email address and password. Please keep your password private.

We accept no liability for any damages suffered or losses incurred from the use or misuse of your password. You will be required to enter your email address and password each time you visit our online shopping site.

To amend any of your details, please go to “My Account” and follow the available link provided. Should the user become reasonably aware of any unauthorised or fraudulent activity, the user should take the necessary steps to mitigate any resultant harm or loss and immediately notify Babies R Us of the suspected activity.

Babies R Us accepts no liability for any damages suffered or losses incurred from the use and/or misuse of your password.



All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa where we can accommodate deliveries. All prices shown on our website are quoted in South African Rands (ZAR) and are valid and effective for delivery only in the Republic of South Africa.

We cannot always guarantee stock availability and will deliver a substitute product, if possible, where our customers have authorised us to do so. If we are unable to supply certain items or quantities ordered, our customers nevertheless agree to accept delivery and make payment for the items delivered.

We reserve the right to discontinue and/or change the specifications of our products and services from time to time without notice. We will inform our customers as soon as possible if any products or services ordered by you are not available. Our customers will be charged the prices that are reflected online, subject to availability and their elected delivery address.

The prices reflected are Value-Added Tax (VAT) inclusive. Special promotions may be subject to certain additional conditions, including but not limited to, stock availability and limited offer stipulations. Special promotions apply only to items on your original online order (i.e. not on items which are added after the order was placed).

We reserve the right to limit quantities of promotional products to 2 (two) per customer or while stocks last if necessary and at our sole discretion.



If you are, for any reason, dissatisfied with any item purchased online, you may return it to any Toys R Us & Babies R Us store within 60 (Sixty) days* of purchase for a full refund, replacement or exchange provided you have the original tax invoice, and it is in its original packaging. Please note that E-vouchers may be purchased online and no refunds are permitted in this regard.

We unfortunately do not accept the below listed items as being eligible for any exchanges/refunds Before or After the 60 (Sixty) Day Purchase Period:

  1. Used apparel;
  2. Scratched DVD’s or gaming discs;
  3. Maternity Wear (unless it is not worn/sealed – original condition);
  4. Breast pumps, bottles, teats and dummies (unless these are unopened, and the seal is clearly intact i.e in its original condition); and
  5. Food/formula products that have been opened.

*Special conditions may be applicable to returns of defective/malfunctioning products:

The defective product(s) can be returned up to 6 (six) months from date of delivery by contacting our helpful customer service team who will advise you accordingly.

  • A “Defective Product” is one which contains a material imperfection in the manufacture or design that renders the product less acceptable, useful or safe than reasonably expected, under the circumstances. A product is in a defective condition if it is dangerous to the user or to the consumer, when used in the prescribed way and/or for the purpose for which it was manufactured or designed.
  • The product must be defective in itself (due to manufacture or design fault) and not damaged due to inappropriate use.
  • When returning a product after the 60 (Sixty) day standard returns period, a customer must provide full reasons for alleging that the product is defective, comply with the standard returns policy and, including stating how the product was utilised during the period that it was in the customer’s possession.
  • Kindly note that due to a variety of unforeseen events, our customers may experience double debits when making their purchases. Should this occur, kindly inform our Babies R Us Customer Care Services immediately in order to investigate this matter. Once confirmed that a double debit has occurred, we will refund the funds debited to your bank account in line with our refunds policy below.
  • Please note that should you elect for a refund for any successful returns or refunds for double debits, it may take between 5 – 10 business days, depending on your banks processing times, in order for the funds to reflect in your account. Kindly further note that the refund method chosen will be the same as the payment method originally used i.e payment by credit card will be refunded to the specified credit card used, payment by EFT will be refunded to your nominated bank account, and payment by Discovery Miles will be refunded to your Discovery Miles account.



Deliveries are made Monday to Friday, between 10h00 and 17h00. Babies R Us does not deliver over weekends and on any recognised or statutory South African public holidays.

Delivery of any order by Babies R Us will only be effected to accessible areas, in the sole discretion of Babies R Us, situate within the borders of the Republic of South Africa.

Should you wish to amend or change the delivery address of your order, kindly contact our Customer Care Services at (+27) 87 234 8697 or [email protected] in order to effect the change. Kindly note that the change of delivery address will only be applicable where the order has not been despatched from our warehouse. Babies R Us will not incur any liability in the successful delivery of the order to the nominated delivery address as per the order confirmation email.

While we endeavour to make every effort to ensure that accurate shipping estimates are provided on the website, we make no warranty that the order will be received by you within said time.

Unfortunately, items may be delayed for a variety of reasons beyond our control. When we are informed of any delays that will mean your items will arrive after the shipping estimate period has elapsed, then we will attempt to notify you as soon as possible. You may cancel a delayed item, without incurring any re-stocking fees, at your discretion, or wait for it to arrive.

Due to the influx of purchases taking place on Black Friday, and while we will always endeavour to ensure that your Order(s) are timeously delivered, kindly anticipate unforeseen delays due to the strain placed on our couriers nationally.

Please visit our Frequently Asked Questions (FAQs) to read more about our delivery process.



It must be noted that, Babies R Us reserves its right to withdraw our “Click & Collect” service to customer's subject, but not limited, to the following:

  • Repeated unavailability of an authorised signatory to take delivery during the assigned collection slot.
  • Excessive returns that misuse the reasonable nature of the Service.
  • Repeat and/or excessive short supply or damage claims for which responsibility cannot be determined.

Find out more about Click and Collect



We have made every effort to display as accurately as possible the colours of the products that appear on our website. However, the actual colours our customers see will depend on the device used to access our website. We cannot warrant that your device’s display accuracy of the colours as these may generally differ.



Our customers’ offer is deemed to only be accepted when they receive an order confirmation from Babies R Us. By submitting your order and payment card details you warrant that you are authorised to make payment with the selected payment card and that there are sufficient funds available to pay for the order.



If, for any reason, you would like to cancel an order, this may be done only by visiting “Track Your Order” on our website or by contacting our Customer Services Centre on (+27) 87 234 8697 and [email protected] . You will only be able to cancel orders until midnight on the day prior to the date of delivery. We may debit your payment card for the delivery fees in respect of any late cancellations.

If our customers cancel their payment for any reason or if your payment card should cease to be valid for whatever reason, you will remain liable for the full purchase price, including all related costs. We reserve the right to cancel any order/sale and/or your registration in the event of a breach of any of these Terms & Conditions.



A date will appear alongside the product status on the product page, indicating when this particular item will be available after pre-order.

Our customers can place a Pre-Order for this item and provided payment has been successfully processed through our payment gateways, we will then attempt to make sure that you can receive the item on, or as soon after this date as possible.

Please note that unfortunately, these dates are subject to change. We will notify anyone who has placed a Pre-Order for an item of any changes as soon as we are informed of them.



Competitions are open only to residents of the Republic of South Africa only and all entries must be made in the English language.

Anyone working for Toys R Us & Babies R Us or any family members or associates are prohibited from entering any of the competitions hosted by Toys R Us & Babies R Us, and further any associated Company and/or any professional and/or commercial entities are similarly prohibited from entering.

The closing date for any competition is as stated on the entry form or related material disclosing same.

No late entries will be allowed or accepted as being eligible for any competition.

Winners under 18 (Eighteen) years old will require permission from a parent/guardian to collect their prize.

Winners may be required to submit proof of age and/or Identity document or prove ownership of authorised use of the mobile device or other capable related device that was used to enter the competition in question.

The prizes are non-transferable in whole or in part, must be taken as stated, and are not capable of being exchanged or returned for cash or equivalent and may not be sold to any third party.  No cash alternative is available to any prize unless expressly stated by an authorised Babies R Us representative.

Our prize winners must confirm acceptance of the prize as stated. Should the winner(s) fail to do so the prize winner(s) will no longer be eligible for a prize, and that prize will be re-drawn/next highest score.

We accept no responsibility for any incorrect or incomplete registration details that our customers may supply as part of their registration and responsibility will not be accepted for undelivered, lost or delayed text messages or postal entries, nor for any network errors for which there may be delays during peak time.

Please note that proof of sending is not deemed to be proof of receipt by us. Technical or ineligible errors will void entries.

If any prize offered is unavailable, we reserve the right to select alternate prizes of equivalent value, modify, supplement, withdraw all or part of this competition without further notice and there are no refunds for cancelled competitions. Entrants acknowledge that in consideration of the prize(s) offered to winners by us, the winning entries may be released, displayed to the public by us or any company connected with the promotion.

Babies R Us reserves the right to use the winner(s) name, picture and likeness on websites, social media and/or any other relevant platform as well as for future campaigns or promotional events.

By participating and / or entering these competitions the entrants expressly declare that they understand and accept all Terms & Conditions on this website and are duly authorized to participate in the relevant competition.

The editors’ and/or Judges’ decision will be final. Multiple winners may be subject to a tie-break procedure to decide an outright winner.

Any deviation from the rules and/or attempt to manipulate the outcome of the prize will result in automatic disqualification.

Unless otherwise stipulated, Babies R Us uses a comment selection tool for social media that selects the winner randomly and selects the winner from unique commenters.

Babies R Us reserves its right to amend, modify, alter, suspend and/or terminate any competition without notice, or the incurrence of any liability against itself by any participant, winners or third parties arising from such amendment, modification, alteration, suspension and/or termination of the competition.

The above competition Terms and Conditions are not exhaustive and must be read with the specific Terms and Conditions of each competition unless expressly stated otherwise.


Black Friday & Special Promotion(s) 

  • Babies R Us will annually host a variety of online & store promotions, including but not limited to, “Black Friday”.
  • Our promotions are open to all natural persons, over the age 18 (Eighteen) for the duration as announced by Babies R Us. Those persons wishing to participate in the promotion under the age of 18 (Eighteen) warrant that they have the express consent of their parent/guardian to purchase the promotional item(s).
  • Although the promotion is open to all natural persons, delivery of any orders placed will only be effected within the borders of South Africa, to areas it deems accessible, within its sole discretion.
  • While all reasonable precautions are taken by Babies R Us to ensure that we provide our customers with the most accurate information on our website, in the event that we identify any inadvertent and/or obvious errors in the price, product or service description, images, availability and any other relevant content, Babies R Us will not be obliged to provide you with the affected product or service viaour online or physical stores. Therefore, Babies R Us reserves the right to cancel any order due to these unforeseen and obvious errors. 
  • Unless expressly stated otherwise, promotional stock is limited, and the promotional items are only available subject to stock availability or when it reaches its stock limit, whereafter the promotional goods will revert to its original price.
  • Adding a promotional item to your cart does not reserve the item, nor does it guarantee that you will receive the goods as the goods are only reserved upon successful completion of checkout and the funds being received in our account.
  • Customers orders are only confirmed once payment is received in our bank account, and after you have received a valid order confirmation email. We would therefore recommend using instant payment methods such as Credit Card, Debit or Instant EFT, in order to avoid disappointment.
  • Due to the limited stock and time limitations in obtaining the goods at the promotional price, we will not be accepting any lay-by agreements for the purchase of any promotional item(s).
  • Babies R Us does not guarantee a specific saving on any of the goods listed on promotion.
  • Babies R Us reserves the right to limit the number of units being sold per order.
  • While we endeavour to ensure that all deliveries are timeously received by our Customers, due to the influx in demand over the promotional period, customers may experience unforeseen delays in the receipt of the delivery of their Black Friday orders.
  • Due to operational limitations and the influx of customers and sales during the promotional period for Black Friday, our “Click & Collect” delivery system will not be available. Customers will therefore have to make use of either our door-to-door courier delivery service or purchase the goods in-store in order purchase the goods at their promotional prices.
  • In the event of a dispute regarding any aspect of the promotion and/or these terms and conditions, the interpretation and decision of Babies R Us will be final and binding and no further correspondence will be entertained.
  • Toys R Us & Babies R Us will under no circumstance be liable for any error, delay, failure or non-availability of the offer, and are hereby indemnified against any damage or loss you may sustain because of the aforesaid.
  • Toys R Us & Babies R Us reserves its right to cancel, suspend, modify or terminate this promotion, without notice at any time and no liability shall lie against Babies R Us in favour of any participant or third party arising from such modification, cancellation, suspension or termination.
  • Our promotions are also subject to, and must be read in conjunction with, Babies R Us’ existing Terms and Conditions and any additional applicable Terms and Conditions related to the specified promotion.



Babies R Us makes no representations or warranties of any kind, whether express, implied or otherwise. Babies R Us or their agents/representatives or employees accept no liability, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the use of our website or the purchase of any of our products or services.

You agree, by using this website, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our website and/or your purchase of any products or services.

In the event that any clause contained in these Term(s) is/are invalid or unenforceable, then such clause shall not affect the validity or enforceability insofar as the remaining clauses of these Terms are concerned. Babies R Us shall not be regarded as having waived, or be precluded from exercising any right under these Terms by reason merely that we have provided any indulgence to our customers or we fail to exercise or delay exercising any right we may have, whether the same right or any other right contained herein.



This website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use (and which we may use) to recognise repeat users, facilitate the user’s on-going access to and use of a website. This allows a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content, and to display more focused advertising to a user by way of third party tools.

The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature.

 Please note that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited. If you do not disable “cookies”, you are deemed to consent to our use of any personal information collected using those cookies, subject to the provisions of this clause



Your use of our website, any purchase by you on this website of any products and these conditions will be governed by and construed in accordance with the laws of the Republic of South Africa and will be deemed to have occurred in the Republic of South Africa. You agree, as we do, to submit to the non-exclusive jurisdiction of the South African courts.

Your statutory rights are not affected by these terms and conditions of sale. 

Babies R Us hereby selects 4 Northgate Place, Redhill, Durban, KwaZulu-Natal as its address for the service of all formal notices and legal processes in connection with these Terms and Conditions (“legal address”).

Babies R Us may change this address from time to time by updating these Terms and Conditions. You hereby select the delivery address specified with your order as your legal address, but you may change it to any other physical address by giving Babies R Us not less than 7 (seven) days’ notice in writing. Notices must be sent either by hand, prepaid registered post, telefax or email and must be in English.

All notices sent - by hand will be deemed to have been received on the date of delivery; by prepaid registered post, will be deemed to have been received 10 days after the date of posting; by email will be deemed to have been on the date indicated in the “Read Receipt” notification. All email communications between you and us must make use of the “read receipt” function to serve as proof that an email has been received.



Babies R Us reserves the right to alter or amend all its Terms and Conditions without notice. Any abuse whatsoever of the website by any customer constitutes a criminal offence to which shall be dealt with the requisite authorities. Other limitations on the use of the website may be communicated from time to time.

Browsing our website irrevocably signifies your agreement to the above Terms and Conditions.


Feedback and Complaints

We welcome any comments about our service, so we can improve it. Our aim is to deal with any problems quickly and fairly. If you wish to complain, let us know about your unpleasant experience you have had with our company, please e-mail our Customer Care Service department stating clearly that you are making a complaint and use email address: [email protected]

Alternatively, call us on (+27) 87 234 8697

While we will endeavour to respond within 24 (twenty-four) hours to let you know that we are working on the matter, our aim is to respond and resolve the matter within five (5) working days, either resolving the complaint, or with a timescale for resolution.