RETURNS AND REFUNDS

If you’re not entirely satisfied with your purchase, whether in-store or online, you’re welcome to return it to any Toys R Us & Babies R Us store. Here’s how:

Conditions for Returns:

• The item is returned within 60 days of purchase.
• The item is in its original, factory-sealed packaging.
• You have your proof of purchase on hand.
• All returns and exchanges will be subject to an assessment before a final decision is made.

Conditions for Refunds:

• Gift receipts will be refunded to a gift card
• Buy Now Pay Later options will be refunded to a gift card-this includes but not limited to Pay Just Now, PayFlex, Mobicred
• Wicodes will be refunded to a gift card
• Original payment card must be present to qualify for refund
• Cash payments will be refunded in cash
• Debit cards will be refunded in cash

ITEMS WE CANNOT ACCEPT FOR REFUNDS OR EXCHANGE

Here’s a quick list of items that, unfortunately, we can’t accept for return or exchange before or after the 60-day period:

• E-Vouchers and gift cards
• Used apparel
• Scratched DVDs or gaming discs
• Maternity wear (unless unworn and sealed in original packaging)
• Breast pumps, bottles, teats, and dummies (unless unopened with seals intact)
• Opened food or formula products
  
  

DEFECTIVE OR FAULTY PRODUCTS
We understand how frustrating it can be when a product doesn’t work as expected. If you’ve purchased a defective item, here’s what you need to know:

Time Frame: You can return defective products up to 6 months after purchase.

Definition of Defect:
A “Defective Product” has a significant manufacturing or design flaw that makes it less safe or usable than expected.
The defect must be inherent to the product and not caused by improper use.

Return Process:

• Provide detailed reasons for claiming the product is defective.
• Include information about how the product was used and, if possible, images of the product.
• If the product is deemed not defective or found faulty due to misuse, refunds or exchanges cannot be granted. However, we can provide a repair quote upon request.

FOR REMOTE RETURNS
Can’t make it to the store? No worries! You can request a collection for assessment by contacting our friendly Customer Service Team. Here’s what you need to know:

• Assessment Time: It may take up to 21 days for feedback on the item.
• Collection Fee: A fee will apply, and pricing will be provided upon request.
• Non-Defective Items: If the item is found not defective or damaged due to misuse, a R65 fee will be charged for returning the item.

ORDER CANCELLATIONS
Need to cancel an order? No problem! Simply contact our Customer Service Team at 087 234 8697 or email [email protected].

Key Cancellation Details:

• Orders can be cancelled anytime before you receive the notification of your scheduled delivery date
• Late cancellations may incur delivery charges.
• We reserve the right to cancel any order or registration for a breach of these terms.

We’re here to ensure your experience with us is as smooth as possible. If you have any questions or need assistance, don’t hesitate to contact our friendly Customer Service Team. Thank you for choosing Toys R Us & Babies R Us—where every return and exchange comes with a little extra care and a sprinkle of fun!