Deliveries are made Monday to Friday, 8 am - 5 pm. Toys R Us & Babies R Us does not deliver on public holidays and over weekends.
Currently, we only offer a Standard Delivery option with a delivery charge of R65.00 and a delivery period of 4 to 7 working days.
Orders that are set for delivery cannot be changed to an order for collection, unless authorized by the Online Administrator. Your order for delivery will need to be cancelled and re-ordered for collection at the store.
Standard deliveries are also subject to Regional Area deliveries, which we may not be able to deliver to, or may experience a delay as well as require a surcharge. You will be notified should your delivery address be affected due to a Regional Area.
While we endeavour to make every effort to ensure that accurate shipping estimates are provided on the website, we make no warranty that all items will definitely arrive within said time. Unfortunately, items may be delayed for a variety of reasons beyond our control. You may cancel a delayed item, without incurring any re-stocking fees, at your discretion, or wait for it to arrive. When we are informed of any delays that will mean your items will arrive after the shipping estimate period has elapsed, then we will attempt to notify you as soon as possible.
TRACKING YOUR ORDER:
If you were signed into your account at the time of checkout, you will be able to track your order by viewing your order in the “my account” section and selecting “Track My Order”.
Your recipient will also be notified and provided with the tracking information, via SMS, as soon as your order has been handed over to the Couriers.
Please visit Frequently Asked Questions (FAQs) to read more about delivery.