CAN I PLACE AN ORDER AS A GIFT FOR SOMEONE ELSE?
Yes, but please note that we do not gift wrap items which are ordered as gifts, unless expressly agreed to otherwise for a nominal fee at checkout. Due to the influx of orders placed during the Black Friday promotional period, this service will be unavailable unless expressly authorised otherwise. Please note that we reserve the right to suspend or terminate our gift-wrapping facility for any reason in our sole discretion without the incurrence of any liability.
WILL YOU HAVE STOCK OF THE ITEMS THAT I HAVE ORDERED?
We do our best to make sure that we have stock on hand of everything offered in our online shop. We update the website daily and monitor stock of products closely. However, despite our best efforts, sometimes we may not be able to deliver certain items you have ordered. In this case, we will contact you and do our best to source the product for you, offer you an alternative product, or process a refund.
HOW DO I KNOW WHAT PRICE I WILL PAY?
The individual price of each item purchased online is calculated with any promotional discounts applied when you check out. The price you see online is the price that you will be charged when your order is fulfilled.
CAN I ORDER BY PHONE OR EMAIL?
Yes. Please contact us and we will assist you in placing your order.
Telephone: 087 234 8697 (International callers, please dial +27 87 234 8697)
Email: custom[email protected]
CAN I ORDER ONLINE IF I DO NOT LIVE IN SOUTH AFRICA?
You can place an order from anywhere, but we only deliver to selected addresses within South Africa at this stage.
HOW DO I KNOW IF MY ORDER HAS BEEN SUCCESSFULLY PLACED OR NOT?
When your order has been successfully received by our system, you'll see a confirmation page. A confirmation email will also be sent to the email address you specified, giving the details of your order. This confirmation indicates that your order has been received. If you can’t find this confirmation email, check your spam or junk mail folders. Feel free to contact us at any time if you have any queries about your order.
CAN I BUY A GIFT CARD ONLINE?
Yes. Shop e-vouchers now.
HOW DO I TRACK MY ORDER?
You can track the status of your order through the “My Account” section, or simply click “Track Your Order” at the top of the page. Our courier, DawnWing, will also keep in touch via SMS as to when you can expect your order delivered.