An overview of how we anticipate the Click & Collect process to work:

• While browsing our online store, simply select the product(s) you want to purchase from our online store.
• You add the product(s) to your shopping cart.
• Once prompted, select “I’ll collect in store” as your method of receiving your order.
• You will then be prompted by a drop-down list which will display the available stores with stock of the product(s).
• Once you have selected your desired store to collect the product(s), you may proceed to check out.
• The Order will be confirmed once payment is made.
• You will then receive an SMS and email from us advising that your Order is being “Picked & Packed”.
• A further SMS and email will be sent to you stating that your Order is “Ready for Collection”.
• The last notification that you will receive will be confirmation that your order has been “Collected”.

Only once you received the “Ready for collection” SMS and email, you can make your way to your selected store and collect your Order at the marked collection point in store, where you will also receive your receipt for the order.

Whilst we endeavour to use all reasonable efforts to efficiently and effectively process your Orders for collection, we require the following conditions to be met to allow the Orders to be collected within 2 (two) hours from placement of your Order:

• Order(s) must be placed before 14h00 for same day collection from the selected store.
• Order(s) placed after 14h00 will be available for collection the next trading day at your selected store; however
• Order(s) placed after 14h00 the day before a public holiday, the Customer must call and confirm with the selected store, its trading hours for collection on the public holiday. Should the store not be opened for whatever reason, the Order(s) will be available for collection on the next trading day.

Yes. Our payment processor will accept a non-South African credit card. You will automatically be billed in your credit card statement with the equivalent value in your currency.

We will provide you with timeous feedback throughout the Order process. You will receive, among others, the following information:

• An email and an SMS notification confirming receipt of your Order with a unique order code.
• An email and an SMS when we start “Picking & Packing” your Order.
• An email and an SMS when your Order is “Ready for Collection”.
• An email and an SMS when your Order has been collected.
• You may further track your order on your online profile.

Only once you receive a “Ready for Collection” SMS and email notification you may proceed to your selected store to collect your Order(s).
Proceed as per the Click & Collect in-store signs to the collection point.
Present the SMS and / or email Unique Order Code as well as your ID and / or driver’s license to the authorised representative of Babies R Us.
If you have nominated on your Order(s) for a third party to collect your Order(s) on your behalf, the unique code SMS and / or email must be forwarded to them and they will be prompted to present their ID and / or driver’s license when prompted by the authorised representative of Babies R Us.
Once your identity, or that of the third party is confirmed, you will receive your receipt and the Order(s) will be presented in a clear plastic bag for you and/or the third party to inspect and confirm the contents of your Order(s).
Once satisfied and the Order(s) confirmed by you and/or the third party, the Order(s) will be repackaged in Babies R Us branded plastic bags, and you and/or the third party may also make use of our free gift wrapping kiosk.

While we endeavour to ensure that all Order(s)are processed and available for collection at the earliest possible date and time, this may not always be possible due to any unforeseen circumstances. Our Customer Service Team will contact you at the earliest possible moment to advise you of any delay. You will then have the option to continue with the Order(s)or cancel the Order(s) for a full refund in line with Babies R Us’ refund policy. We will also provide you with alternative collection points that may be able to assist and expedite the Order(s) for you.

As with ordinary purchases, our normal returns process will have to be followed by Click & Collect customers:

• The return must take place within 60 (Sixty) days of purchase of the products.
• You must have an original till slip / order confirmation email or you will need to produce your Bank Statement as proof of purchase. Should you not have a proof of purchase, we will be happy to exchange your purchase at the lowest system price over a period of 3 months.
• The product must be assessed to determine if the item is a factory / manufacturing fault and not damaged through misuse or negligence.
• Once the product is assessed and proven to be a factory / manufacturing fault we may refund or exchange the product.
• Should the product be found to be non-functional due to misuse or negligence, a refund / exchange will not be given.
• Where the product being exchanged is not due to defect / manufacturing fault, the product(s) must be sealed in its original packaging, unused and not damaged (It must be in a re-sellable condition).

Due to quality and healthy risks, the following items are not capable of exchange or refund:
• Used apparel.
• Scratched DVD’s or gaming disks.
• Maternity Wear (unless is not worn / sealed in its original condition).
• Breast pumps, bottles, teats and dummies (unless these are unopened and the seal is clearly intact – original condition).
• Food / formula – products that have been opened.

You may cancel your Order(s) at any time prior to receipt of the Order(s). Should you decide to cancel your order, it will be refunded according to the payment method used to purchase your order. If your purchase was made using an online gift voucher/card, we will refund your purchase back to the same gift voucher/card.

Once you receive an SMS and / or email stating that your Order is “Ready for Collection”, your Order will be kept at the designated Click & Collect collection point for a period of 10 (ten) working days from the date of issue of the “Ready for Collection” SMS and / or email.
Toys R Us/Babies R Us reserves the right, unless authorised otherwise by its Customer Service Team, to cancel any Order(s) not collected with a period of 10 (ten) working days from date of “Ready for Collection” SMS and / or email.
Should Babies R Us elect to cancel the Order, the purchaser will be offered a Gift Card or Store Credit to the equivalent value of the purchase.
Should you require to pick up the Order at a later point, you will have to provide our Customer Service Team ([email protected]) with an email with the subject line “Delayed Order Collection – (Customer’s Unique Code)” so that our stores can make the necessary arrangements for collection and not cancel the order after 10 (ten) working days.