This website is operated by Amic Trading (Pty) Ltd T/A Toys R Us/Babies R Us (“Toys R Us”).

By browsing our website, you as the customer acknowledges that you have read and understood these Terms And Conditions (T’s &C’s) and agree to be bound by them.

USE OF OUR WEBSITE

Our customers are welcome to browse or use our website for your own personal shopping and information purposes only. No other use is permitted without our prior written consent. The unauthorised use, copying, reproduction, variation, modification or distribution of the content of this website, the uploading of any unlawful or damaging information or viral software or the creation of any links to our website from any other site whatsoever is strictly prohibited.

We reserve the right to suspend our website or any part thereof or terminate your account at any time if we, in our sole discretion, determine that you are not using the website in compliance with these T’s & C’s and/or if we believe the information provided by you is untrue, inaccurate or incomplete.

USE OF OUR WEBSITE OUTSIDE OF SOUTH AFRICA

Customers who are not resident in the Republic of South Africa are welcome to use our website in accordance with these T’s & C’s and to make online purchases provided that the delivery address is within the borders of South Africa.

PERSONAL INFORMATION

In order to keep customers informed of our offerings, Toys R Us will store customers’ personal information on a central computer database and will use this information at their own discretion in order to:

  • share customers’ personal information with third parties who have a strategic marketing relationship with Toys R Us;
  • send customers printed and electronic marketing material to inform them of special offers and products that may be of interest; and
  • send customers marketing material from third parties who have a strategic marketing relationship with Toys R Us.

By purchasing from our website our customers consent to:

  • his/her personal information [as defined in the Protection of Personal Information Act 4 of 2013] being processed by Toys R Us within Toys R Us database;
  • his/her personal information being shared with third parties who have a strategic marketing relationship with Toys R Us;
  • receiving information which may include printed periodic statements;
  • receiving printed and electronic marketing material to inform them of special offers and products that may be of interest; and
  • receiving marketing material from third parties who have a strategic marketing relationship with Toys R Us. The information provided to Toys R Us by our customers is processed and recorded in the Toys R Us’ customer database.

Each customer has the right, in accordance with the relevant legislation to:

  • obtain access to his/her personal information held by Toys R Us;
  • to request the correction, destruction or deletion of their personal information held by Toys R Us; and
  • to object to the processing of his/her personal information. It furthermore remains the customers’ responsibility to inform Toys R Us of any changes to their personal information.

ACCURACY OF INFORMATION

All reasonable steps are taken to ensure that the information on our website is accurate and up-to-date. We do not however warrant that the content and/or information displayed is always accurate, complete and/or current. Any comments uploaded by users or any authorised experts are their opinions alone and do not necessarily represent our views, opinions, beliefs or values.

INTELLECTUAL PROPERTY

All rights, including but not limited to, copyright, trade mark and other intellectual property rights embodied in any logos, text, images, video, audio or other material on this website are owned by or licensed to us. Unauthorised use, reproduction, modification and/or distribution of the content of this website is strictly prohibited and constitutes an unlawful infringement of our intellectual property rights.

ADVERTISING AND HYPERLINKS

At times there may be external hyperlinks which may appear on our website. We do not necessarily have a relationship with any third party who is linked to our web site, nor does a link signify our endorsement of the third party, its products and/or services. Your reliance on any information contained in such third party material is entirely at your own risk.

ONLINE REGISTRATION

Our customers are required to register with us before placing their first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping website constitutes your acceptance and agreement to be bound by these T’s & C’s.

To register our customers will be required to provide certain information including personal details, including an email address and password. Please keep your password private. We accept no liability for any damages suffered or losses incurred from the use or misuse of your password. Our customers will be required to enter their email address and password each time you visit our online shopping site. To amend any of your details, please go to “My Account” and follow the available link provided.

PRODUCT SALES AND AVAILABILITY

All products displayed on our website are subject to availability and will be delivered only within the Republic of South Africa where we can accommodate deliveries. All prices shown on our website are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We cannot always guarantee stock availability and will deliver a substitute product, if possible, where our customers have authorised us to do so. If we are unable to supply certain items or quantities ordered, our customers nevertheless agree to accept delivery and make payment for the items delivered. We reserve the right to discontinue and/or change the specifications of our products and services from time to time without notice. We will inform our customers as soon as possible if any products or services ordered by you are not available. Our customers will be charged the prices that are reflected online, subject to availability and your chosen delivery address. The prices include Value-Added Tax (VAT). Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions apply only to items on your original online order (i.e. not on items which are added after the order was placed).

COLOURS

We have made every effort to display as accurately as possible the colours of the products that appear on our website. However, the actual colours our customers see will depend on the device that you use to access our website. We cannot warrant that your device’s display accuracy of the colours as these may generally differ.

PAYMENT

Our customers offer is deemed to be accepted when you receive an order confirmation. By submitting your order and payment card details you warrant that you are authorised to make payment with the payment card and that there are sufficient funds available to pay for the order.

DELIVERY

Deliveries are made Monday to Friday, 10 am - 5 pm. Toys R Us does not deliver on public holidays and over weekends. On delivery, our customers will receive our delivery note showing the items delivered, any substitute items, any non-available items, the delivery fees, VAT and the amount debited from your payment card. Our customers or your authorised representative will be asked to sign a duplicate copy of the delivery note to confirm receipt. For verification purposes, the person accepting delivery at the delivery address may be required to produce a form of identification. Any person other than yourself who receives the products at the delivery address is presumed to be authorised to accept delivery on your behalf. Should no-one be in attendance at the time of delivery, the driver will keep the products and leave a notice. The driver will try to contact our customers to make new arrangements for delivery or collection. We reserve the right to charge an additional delivery fee should it be required. Our liability for any delay in delivery is limited to re-delivery at a later agreed time at no additional charge. We have outsourced all delivery and collection arrangements to third party service providers. Accordingly, we will not be liable for any loss or damage caused by them or their agents. Risk in the products shall pass to our customers or your authorised representative on delivery. We will retain ownership of the products until payment is received in full. A delivery fee will be charged for each confirmed order that is placed. Please visit Frequently Asked Questions (FAQs) to read more about delivery.

RETURNS AND REFUNDS

If our customers are for any reason dissatisfied with any item purchased online, you may return it to any Toys R Us store within 14 days of purchase for a full refund, replacement or exchange provided you have the original tax invoice, and it is in its original packaging. Please note that E-vouchers may be purchased online and no refunds are permitted in this regard.

CANCELLATIONS

If for any reason our customers would like to cancel an order this may be done only by visiting “Track Your Order” on our website or by contacting our Customer Services Centre on 087 234 8697. Our customers will only be able to cancel orders until midnight on the day prior to the date of delivery. We may debit your payment card for the delivery fees in respect of any late cancellations. If our customers cancel their payment for any reason or if your payment card should cease to be valid for whatever reason, you will remain liable for the full purchase price, including all related costs. We reserve the right to cancel any order/sale and/or your registration in the event of a breach of any of these T’s & C’s.

PRE-ORDERS AND GAME TITLE PRE-ORDERS

A date will appear alongside the product status on the product page, indicating when this particular item will be available after pre-order. Our customers can place a Pre-Order for this item, and provided payment has been successfully processed through our payment gateways, we will then attempt to make sure that you can receive the item on, or as soon after this date as possible. Please do note that unfortunately, these dates are subject to change. We will notify anyone who has placed a Pre-Order for an item of any changes as soon as we are informed of them.

COMPETITIONS

Competitions are open to residents of South Africa only and all entries must be made in the English language. Anyone working for Toys R Us or any family members or associates are prohibited from entering any competitions and also any Company or any professional and/or commercial entries are similarly prohibited. No cash alternative is available to any prize unless expressly stated otherwise. The closing date for any competition is as stated on the entry form. The judges nor Toys R Us cannot accept responsibility for late entries. Entrants expressly declare that they do understand these T’s & C’s and are duly authorized to participate in the competition. The editors’ and/or judges’ decision will be final. All entrants' information is private and will be used only in accordance with our Privacy Policy. Multiple winners may be subject to a tiebreak to decide an outright winner. Any deviation from the rules and/or attempt to manipulate the outcome of the prize will result in disqualification.

Winners under 18 years old require permission from a parent/guardian to take the prize and any winner may be required to submit proof of age or prove ownership on authorised use of mobile device. Prize/s is/are non-transferable in whole or in part, must be taken as stated and may not be sold to a third party. Our prize winners must confirm acceptance of the prize as stated, failing which you will no longer be eligible for a prize, and that prize will be re-drawn/next highest score. We accept no responsibility for any incorrect or incomplete registration details that our customers may supply as part of your registration and responsibility will not be accepted for undelivered, lost or delayed text messages or postal entries nor for any network errors for which there may be delays during peak time. Please note that proof of sending is not deemed to be proof of receipt. Technical or ineligible errors will void entries. If any prize offered is unavailable, we reserve the right to select alternative prizes of equivalent value and we reserve the right to modify, supplement or withdraw all or part of this competition without notice and there are no refunds for abortive games. Your statutory rights are unaffected. Entrants acknowledge that in consideration of the prize offered to winners by us the winning entries may be released, displayed to the public by us or any company connected with the promotion. This will be in the form of the winner's name and city of origin.

DISCLAIMERS AND EXCLUSIONS OF LIABILITY

Toys R Us make no representations or warranties of any kind, whether express or implied. Toys R Us or their agents/representatives or employees accept no liability, for any direct, indirect, incidental, special or consequential loss or damage of any kind whatsoever or howsoever caused arising from the use of our website or the purchase of any of our products or services.

Our customers agree, to indemnify us against any loss or damage suffered or liability incurred by reason of any act or omission on your part or that of any third party acting on your behalf in connection with your use of our website and/or your purchase of any products or services.

In the event that any clause contained in these Term/s is/are invalid or unenforceable, then such clause shall not affect the validity or enforceability insofar as the remaining clauses of these Terms are concerned.

Toys R Us shall not be regarded as having waived, or be precluded from exercising any right under these Terms by reason merely that we have provided any indulgence to our customers or we fail to exercise or delay exercising any right we may have, whether the same right or any other right.

GENERAL

Toys R Us reserves the right to alter or amend the terms and conditions without notice. Any abuse whatsoever of the website by any customer constitutes a criminal offence to which shall be dealt with the requisite authorities. Other limitations on the use of the website may be communicated from time to time. Browsing our website irrevocably signifies your agreement to the above Terms and Conditions.

If our customers have any questions regarding our website, the terms and conditions, products or services, please contact us on ecommerce@toysrus.co.za.